Fair Gaming

Code of Conduct

At Poker Roma, we believe that we are only as good as our customers perceive us to be. Therefore, the highest level of integrity is the only standard at which Poker Roma can operate.

• Fairness
  We employ algorithms and practices to ensure total fairness to every player. Our Random Number Generation (RNG) operates at the highest level of encryption and randomness. Our shuffle procedures have been verified by GGS, and a certificate issued. Additional details are available here.
  
• Transaction Processing
  Poker Roma adheres to all laws in the relevant jurisdiction pertaining to transactions, and additionally Poker Roma abides by accepted transaction standards of internationally recognized banking institutions.
  
• Payouts
  Poker Roma is committed to prompt payment of customer withdrawals.

Customer Protection

Our commitment is to our customers. Poker Roma abides by these principles of customer care:

• Privacy and Data Protection
  You can download and use our software with total confidence. We will never use any tracking software, trojan horses, or viruses of any kind. Our data encryption systems operate at the highest levels possible, ensuring total data integrity. Poker Roma maintains a full time staff specifically for fraud detection and elimination. We will never sell, trade, or otherwise reveal your email address or any other personal details with any other party. Customer information is never sold, rented, or shared in any way with any third party.
  
• Truth in Advertising
  Poker Roma is truthful and forthcoming in all advertising and promotions. All published information about the operations of Poker Roma is truthful and complete as they pertain to customer policies and relations. Our game instructions and rules, online poker room rules and registration procedures are made available online to the public.
  
• Commitment to Customer Service
  The highest priority at Poker Roma is customer satisfaction. Thus, our Customer Support representatives are available twenty-four hours a day, seven days a week, to provide support.

Community Responsibility

Being a responsible company means being an active part of a larger community: its people, its institutions, and its values. To this end, Poker Roma is dedicated to the following actions:

• Limiting Access by Minors
  Poker Roma requires that new customers declare that they are of lawful age in their respective jurisdiction, and we pursue reasonable measures to verify this information.
  
• Controlling Compulsive Gambling
  Compulsive gambling is a community problem. It benefits no one, not even an online poker room. We at Poker Roma are committed to detecting and reducing compulsive gambling. See Problem Gambling for more details.
  
• Raising Standards Worldwide
  Poker Roma aims to raise the level of integrity of the internet gaming industry. We believe that operating at the highest standards benefits us all.